Customer Service Representative (Online Chat Support) - CCTV Solutions

Join Distributor CCTV, a leading provider of cutting-edge surveillance solutions in Bali, as a Customer Service Representative (Online Chat Support). In this dynamic role, you will serve as the first point of contact for clients seeking assistance with our CCTV products and services. Our team is dedicated to ensuring customer satisfaction, and we offer a supportive work environment where your contributions are valued.

As a Customer Service Representative, you will be responsible for providing exceptional customer support through our online chat platform. You will handle inquiries, resolve issues, and ensure our clients have a seamless experience with our products. This role is perfect for someone who is passionate about customer service and enjoys working in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries via our online chat platform.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Assist customers with product information, installation, and troubleshooting.
• Maintain detailed records of all customer interactions and support requests.
• Collaborate with the technical support team to escalate complex issues when necessary.
• Monitor and improve customer service metrics to ensure quality standards are met.
• Stay updated with the latest CCTV products and technologies to provide informed support.
• Contribute to the development of customer service best practices and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proficient in using online chat support platforms such as Zendesk, LiveChat, or similar.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Basic knowledge of CCTV systems and technologies is a plus.
• Familiarity with Indonesian language and English is required.
• High school diploma or equivalent.

🛠️ Keahlian

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