Customer Support Specialist - Freelance (Remote)

Join Mangrove Corp as a Customer Support Specialist (Freelance) and become part of a dynamic team dedicated to delivering exceptional service to our valued clients. Based in the vibrant region of Badung, Bali, this role offers the flexibility of remote work while contributing to a company that is at the forefront of innovation in the technology sector. In this role, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. This is an excellent opportunity for a self-motivated individual looking to leverage their skills in a supportive and growth-oriented environment.

As a Customer Support Specialist at Mangrove Corp, you will play a crucial role in maintaining high levels of customer satisfaction. You will use tools like Zendesk and Freshdesk to manage and resolve customer inquiries efficiently. Daily, you will handle a variety of customer interactions, from troubleshooting technical issues to providing product information. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping others.

Mangrove Corp is a leading technology company committed to providing cutting-edge solutions to our clients. With a strong emphasis on customer service, we strive to create a positive and engaging experience for all our users. Located in Badung, Bali, our office environment is designed to foster creativity and collaboration. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries through Zendesk and Freshdesk, ensuring high levels of customer satisfaction.
• Provide technical support and troubleshooting for our clients, utilizing your expertise to resolve issues efficiently.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Stay updated with the latest industry trends and technologies to enhance our customer support services.
• Participate in training sessions and knowledge-sharing initiatives to continuously improve your skills.
• Maintain accurate and up-to-date records of all customer interactions and support tickets.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer support or a related role.
• Proficient in using customer support software such as Zendesk, Freshdesk, or similar tools.
• Strong communication and interpersonal skills to effectively interact with clients.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent problem-solving skills and a customer-centric approach.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Fluency in both English and Bahasa Indonesia is required.

🛠️ Keahlian

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