Customer Experience Lead - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Are you passionate about creating exceptional customer experiences that drive loyalty and business growth? Private Advertiser is seeking a dynamic Customer Experience Lead to join our team in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). In this role, you'll be responsible for overseeing our customer service operations, ensuring that every interaction with our clients is seamless, efficient, and memorable. As a Customer Experience Lead, you'll work closely with our sales, marketing, and operations teams to implement strategies that enhance customer satisfaction and foster long-term relationships.

At Private Advertiser, we pride ourselves on our commitment to excellence and innovation. Our team is dedicated to delivering high-quality services and creating meaningful experiences for our clients. If you're ready to take your career to the next level and make a significant impact in the customer experience space, we invite you to join us in Bali.

In your daily work, you'll manage and mentor a team of customer service representatives, conduct regular training sessions, and implement customer feedback to continuously improve our services. You'll also be responsible for monitoring customer satisfaction metrics, analyzing data to identify trends, and developing action plans to address any issues. This role offers a unique opportunity to work in a vibrant and diverse environment, contributing to the success of a growing company.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage customer service operations, ensuring high standards of service delivery.
• Conduct regular training sessions and workshops for customer service representatives.
• Monitor customer satisfaction metrics and analyze data to identify trends and areas for improvement.
• Develop and implement action plans to address customer feedback and enhance overall satisfaction.
• Collaborate with sales, marketing, and operations teams to align customer experience strategies with business goals.
• Ensure compliance with company policies and industry best practices in customer service.
• Manage and mentor a team of customer service representatives, providing guidance and support.
• Stay updated with industry trends and best practices in customer experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service, customer experience, or a similar role.
• Proven track record of successfully managing customer service teams and improving customer satisfaction.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar tools.
• Certification in customer experience management or related fields is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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